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1. Acceptance and scope

Accessing the public website, submitting an inquiry or application, using support channels, or maintaining an active subscriber account constitutes acceptance of these published terms to the extent allowed by applicable law and the approved service arrangement.

• ScopeThese terms apply to public pages, public forms, support requests, billing interactions, and subscribed service.
• ReferenceData handling is described on the Privacy & Terms page.

2. Eligibility, applications, and installation

Service applications, transfers, upgrades, and installations remain subject to identity checks, technical feasibility, branch operations, network availability, and serviceability review. Submission of an application does not guarantee approval or immediate activation.

• Coverage may vary by address, branch, line condition, and network capacity.
• Published plans and fees may be updated prospectively unless otherwise announced.

3. Accounts and credentials

Subscribers must keep usernames, passwords, billing contact details, and authorized account representatives accurate and secure. The account holder remains responsible for requests made using the account unless a valid dispute or verified unauthorized access is established.

• Credential sharing should be limited and controlled.
• Account-specific actions may require additional verification before processing.

4. Billing and payments

Subscribers must pay charges, recurring fees, installation fees, restoration fees, and other approved account obligations on or before the applicable due date. Payment posting, reconciliation, and restoration timing may depend on validation, banking or gateway clearing, and internal processing.

• Late, partial, disputed, or unverified payments may delay restoration or account adjustments.
• Payment proofs, references, and receipts should be accurate and submitted only through approved channels.

5. Acceptable use

The website, support channels, and subscribed service must not be used for fraud, harassment, abusive traffic, unauthorized access attempts, misleading submissions, spam, malware distribution, illegal content, or any activity that disrupts service operations or other subscribers.

• False tickets, duplicate abuse reports, and deceptive payment claims may be documented and escalated.
• Public forms and support channels are for legitimate service, billing, and operational concerns only.

6. Availability, maintenance, and service limitations

Service availability, latency, and throughput can be affected by maintenance work, power issues, fiber cuts, weather, upstream outages, third-party network dependencies, equipment conditions, and location-specific constraints. Response times and field dispatch remain subject to queue volume, access conditions, and technical assessment.

• Support reporting creates a service record, but it does not guarantee immediate restoration.
• Temporary interruptions may occur without liability when reasonably required for safety, repair, or network stability.

7. Suspension and termination

Service access, public account actions, or website submissions may be limited, suspended, denied, or terminated for non-payment, fraud concerns, abusive conduct, false information, repeated policy violations, unsafe site conditions, or lawful enforcement requirements.

• Restoration may require full settlement, updated verification, or corrective action.
• Certain records may still be retained after closure for audit, dispute, and legal compliance purposes.

8. Updates and governing rules

These terms may be revised from time to time to reflect operational, pricing, legal, regulatory, or technical changes. Continued use of the public website, support channels, or subscribed service after the effective date of an update constitutes acceptance of the revised terms.

These terms are intended to operate together with the approved service arrangement and applicable Philippine laws, regulations, and lawful government requirements. For public contact channels and published plan references, go to the Company Info page.